Tailgate Office texting program: SMS terms

The opt-in path for subscribers, step by step

1. A contractor opens our free-trial sign-up form, https://www.tailgateoffice.com/get-started/, a public page that needs no account or login, and types their name, their email and, only if they want our texts, their own mobile number under “Mobile number for text alerts (optional)”. A contractor who already has an account can do the same at any time on their Account page (https://www.tailgateoffice.com/members/account/, after signing in at https://www.tailgateoffice.com/login/), card “Lead alerts”, under “Also text me at”.

   

2. Below the number, on both pages, is an unticked box with these words, never required to start the trial or to save the card, and under it the no-sharing sentences and links to the SMS Terms (https://www.tailgateoffice.com/sms/terms/) and the SMS Privacy Policy (https://www.tailgateoffice.com/sms/privacy/):

   A copy of the box on the sign-up form and the Account page. This copy cannot be ticked; the real one is on https://www.tailgateoffice.com/get-started/.

   Get texts from Tailgate Office about your account at this number: a code to confirm it, alerts about your new leads and previews of your texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

   No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. SMS Terms | SMS Privacy Policy

   

3. They tick the box and press “Start My Free Trial” (on the Account page, “Save alert settings”). A number is never saved without the tick. We record the number, the box’s exact words and their version, the page, the time, the login and the device’s internet address.
4. We text that number a six-digit code: “Tailgate Office: your code is 482913. It expires in 10 minutes. Reply STOP to stop texts from us.” On the Account page it goes as soon as the card is saved; for a number given on the sign-up form, once the contractor has signed in and pressed “Text me a code” on the Lead alerts card. They type the code on that card and press Confirm. Nothing else is ever sent to a number before it is confirmed. When the code is right, we text: “Tailgate Office: you will get account and preview texts at this number. Msg frequency varies. Msg & data rates may apply. Reply STOP to end, HELP for help.”
5. Once it is confirmed, that number gets alerts about the contractor’s own new leads, for example “Tailgate Office alert: New quote request: Pat Smith, 21044. Call [customer's number]. https://www.tailgateoffice.com/members/inbox/?thread=1042” (the square brackets stand for the real number in the real text), and previews of a text their account composed for one of their customers, sent to the contractor alone, for example “Tailgate Office preview, sent only to you, of the text CallMitt would send a caller: "Thanks for calling Joe's Roofing! We're closed right now, but we got your missed call. Reply to this text and we'll get back to you first thing. Reply STOP to opt out." Reply STOP to end previews.” They can untick the box or clear the number on the same card at any time, and the texts stop.

Message frequency varies with the contractor’s own leads. Message and data rates may apply. Reply STOP to opt out; the reply reads: “Tailgate Office: you are unsubscribed and will get no more texts. Reply START to resubscribe.” Reply HELP for help; the reply reads: “Tailgate Office: account and preview texts. Help: support@tailgateoffice.com or https://www.tailgateoffice.com/contact/ Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.” No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Privacy policy: https://www.tailgateoffice.com/sms/privacy/. Terms: https://www.tailgateoffice.com/sms/terms/.