Effective September 15, 2026

Who is agreeing to what

These terms are a contract between Tailgate Office, LLC, a Maryland limited liability company (“we”, “us”) and the business that signs up for our products (“you”). They apply when you request a trial, start a subscription, or otherwise use the Tailgate Office platform.

This is a business-to-business agreement. Our products are sold to businesses — contractors, home-service companies and the agencies that serve them — not to consumers. By accepting these terms you confirm you are acting for a business and are authorized to bind it.

One practical note about how things work today: starting a trial creates your account right away, and you run it yourself from a member dashboard — including pausing and cancelling. Your username and a link to choose your password are emailed to you as soon as the account exists. None of that changes what these terms say.

If you bought through an agency partner, read the section below headed “If you buy through an agency partner.” Your contract is with them, and several clauses here work differently for you.

Read this note first

This document is a plain-English policy, published for transparency. It is not legal advice — not to you, and not from us to ourselves. It should be, and will be, reviewed by the company’s attorney before public launch.

We wrote it this way because we would rather you actually know what you are agreeing to than have a forty-page PDF nobody opens.

Questions about anything on this page: support@tailgateoffice.com or (301) 268-1943.

What the service is

Four products, sold separately or as a bundle. Each does one job.

NapkinPrice™

An instant-quote widget for your website. A visitor answers a few questions and gets a real price range, and you get the lead. Where your form asks for them (not switched on for any account yet, as of September 2026), homeowners can attach up to five photos, which we store with Amazon Web Services for you.

Product details

CallMitt™

Missed-call text-back. When someone calls your business number and you cannot pick up, the reply is composed and queued within seconds, to go out from your own texting number, a local number in your area code that is registered to your business (your business line itself is not changed); delivery starts when our carrier registration clears.

Product details

CrewFunnel™

Hiring by keyword. Applicants follow your screening link and get screened by message instead of a paper application nobody fills in; inbound texting starts when our carrier registration clears.

Product details

HurraBell™

Review requests. Once they are switched on for your account, when you mark a job done that customer gets one request for a Google review in your words: an email, and a text carrying your own review link where they agreed to texts about the job, once our carrier registration clears; then one email reminder three days later unless the link was opened. One request per job, and every customer is asked.

Product details

Roadmap features are not promises

Elsewhere on this site we mention features that are on the roadmap. Those are plans, and plans change. These terms cover the products as they exist when you subscribe. Anything marked as planned, upcoming or on the roadmap is not part of the service and is not promised by this agreement.

One specific about the products above that text. CallMitt, CrewFunnel and HurraBell are built, and all of them enforce consent scoping, opt-outs and quiet hours end to end — but none of them delivers a text yet, because our carrier registration and SMS gateway are not live. Until they are, CallMitt records a missed call and holds the reply, CrewFunnel screening runs as a web link rather than over text, and HurraBell asks by email only. The compliance page states exactly where that stands.

The free trial

  • 30 days, on the products you asked to try
  • Extends itself if your carrier registration is still pending near the end, or you have not had a real quote or call yet
  • No credit card to start — we do not have your card, so nothing can be charged by surprise
  • Either side can walk away. If you do not subscribe, the trial simply ends. If we decide the fit is wrong, we will tell you and end it — you owe nothing either way

If you walk away after a trial, you can ask us to delete the information you gave us. Email support@tailgateoffice.com and it is done.

Pricing and billing

NapkinPrice$99/mo
CallMitt$49/mo
CrewFunnel$69/mo
HurraBell$49/mo
All four (bundle)$199/mo
  • Month-to-month by default. No long-term contract, no term commitment
  • Cancelling never requires a phone call. Cancel from your account dashboard in one click, or by emailing support@tailgateoffice.com — either works. It takes effect at the end of the billing cycle you are in, and you pay through that cycle and nothing after it. Today, with no billing connected, cancelling takes effect at once and nothing is owed. If an agency partner runs your account, you cancel through them — see the agency section below
  • Annual prepay: two months free. Pay for a year up front and two of the twelve months cost nothing. Cancel partway through and we refund the unused months, prorated — you are not trapped by the discount
  • No setup fee, and an optional install from someone else. Setting up our products costs nothing. Data Processing, LLC, the web agency that built Tailgate Office, offers to install NapkinPrice on your website for a one-time fee. That is a separate service, agreed and invoiced directly between you and Data Processing, LLC; it is not part of this agreement, and any access you give them to your website is under your arrangement with them
  • Free-install promotion. While we advertise it, Tailgate Office, LLC pays Data Processing, LLC for a limited number of NapkinPrice installs, so the contractor pays nothing for them. The number of places and the last day to claim are shown wherever the offer appears. It is open to accounts that signed up with us directly (not through an agency partner), on any plan that includes NapkinPrice (the bundle does), on a free trial or a paid plan, with the business’s website on the account; demo accounts do not qualify. The account owner claims it with the button on the NapkinPrice page of the dashboard, and places go in the order claims are made. It is one per business: a claim for a business that has already claimed, including under another account with the same website or phone number, is refused, and one made in breach of these terms may be withdrawn. Claiming sends your business name, contact details and website to Data Processing, LLC so they can arrange the install; the install itself is their service, done under your arrangement with them, at no charge to you. The promotion has no cash value, cannot be exchanged for credit or a discount, and nothing is charged for it if you later cancel. It ends when the places are gone, at the end of the last day to claim (Eastern time), or earlier if we end it, and ending it does not affect claims already made
  • Seasonal pause. If your trade shuts down for the winter, you can pause the subscription from the dashboard for up to four months a year, free, instead of cancelling and starting over
  • Billing status today. An online payment processor is not connected yet, so nothing charges your card right now — accounts run on the free trial, and the prices, annual prepay and refund terms above describe how paid billing works once we switch it on

If you buy through an agency partner

We sell Tailgate Office two ways: directly to a contractor, and wholesale to a web agency that resells it to its own clients. If your account came from your web agency, this is a three-party arrangement and it is worth being precise about who owes what to whom.

Who your contract is with

  • Your commercial agreement is with the agency, not with us. They set your price, they invoice you, and their terms govern what you pay and for how long
  • Our agreement is with the agency, at a wholesale rate, on a consolidated partner invoice covering their whole book
  • These terms still govern how the platform is used on your account — acceptable use, texting rules, data ownership and the liability limits below apply to you exactly as written
  • Cancelling and pausing go through your agency. The pause and cancel controls are hidden in your dashboard when a partner manages the account, on purpose, so that two parties cannot change one subscription in opposite directions

If you would rather deal with us directly, say so. We will move the account across; we will not hold it hostage.

What the agency can do to your account

  • Correct your business details, change your plan, pause you for the season, or cancel
  • See month-level activity totals for your account — quotes, dollars quoted, missed calls, applicants, conversations — and put them in a report with their own logo on it
  • Copy another client’s configuration onto your account when setting it up
  • Replace our branding with theirs on your member portal and on the quote widget your customers see

What it cannot do: there is no “log in as this client” and the console does not impersonate a member. It also cannot reach an account outside that agency’s own book.

Photos and attribution: our “powered by” line on the quote form carries a link telling homeowners how their photos are stored. An agency that switches our attribution off removes that link, and telling homeowners how their photos are handled is then the agency’s responsibility.

If the partnership ends: the data on your account is still yours under the section below. Tell us and we will convert the account to a direct one, or export everything and delete it — your choice, not the agency’s.

Your side of the deal

Short list. Every item on it exists because the texting features run in your business’s name.

What we need from you

  • Accurate business information. Carrier registration is filed in your legal business name. If the details you give us are wrong, your filing gets rejected and your texting features sit idle while we fix it
  • Lawful use. You are responsible for the content of messages sent through your account and for your own obligations under the laws that apply to your business
  • Consent you record. When you record in your account that a customer agreed to texts, you are confirming it is true, and you answer for it. The platform keeps the record, with who logged it and when
  • Words you write. Any message template you write or change is your wording, and you are responsible for what it says. The platform checks templates for the basics, such as your business name and the opt-out line, but that check is not legal advice
  • Opt-outs that reach you, not us. When a customer asks you to stop by phone, in person or by replying to one of your emails, press “Stop contacting this person” on their conversation within ten business days. The platform honours every opt-out it receives; it cannot see the ones only you heard
  • Texting rules. The texting features are built around existing-inquiry consent under the TCPA — they reply to people who contacted you first, a review request goes only to a customer whose job you marked done and by text only where their agreement to texts about the job is on record, and the one promotional text, a follow-up about a quote, goes only to a customer who ticked the box for it on your quote form. Using them any other way is on you, and the platform will fight you the whole way. The full picture is on the compliance page
  • Keep your login to yourself. Whoever is signed in to your dashboard is you, as far as this agreement is concerned
  • Photos of the job, and nothing else. If your quote form asks for photos, ask only for photos of the work: never of people, identity documents or payment cards. When a homeowner asks you to delete their photos, do it; the Delete button on the conversation removes a photo from storage

None of this is exotic. It is the same list any honest vendor in this space would hand you.

Acceptable use

Things you may not do through the platform:

  • Send spam, or cold texts to people who never contacted your business
  • Text a purchased, scraped or uploaded list — the product has no bulk import on purpose
  • Send unlawful, deceptive or carrier-prohibited content
  • Operate the account for a business other than the one registered on it
  • Probe, overload or try to break the service — if you find a hole, report it through the security page instead

If an account crosses these lines, we disable the texting features first and ask questions second — the compliance page explains why the shutoff is immediate. Serious or repeated breaches can end the whole agreement.

Our side, and where its edges are

We run the platform, keep it available on a best-effort basis, and fix problems when they come up. We handle your data the way the privacy policy says we do: we use it to run the service for you, and we do not sell it or hand it to advertisers.

When something goes wrong, you reach a person — the same email and phone number on every page of this site. We are a small operation, and we consider that a feature: there is no ticket queue between you and the people who can fix things.

The honest limit: no uptime SLA yet

We do not currently offer a contractual uptime guarantee. Best effort means exactly that — we work to keep the service up and we take outages seriously, but these terms do not promise a percentage or pay credits when one is missed.

When we are ready to stand behind a formal SLA, it will be written here, not implied in a sales call. Until then we would rather say “no SLA yet” than invent one we have not earned.

Who owns what

The dividing line is simple, and it never moves.

We own the platform

The software, the site, the designs and the Tailgate Office name belong to Tailgate Office, LLC. Your subscription is a license to use the platform while you are a customer — it does not transfer any ownership in it. If you send us a feature suggestion, we may build it without owing you anything for the idea; that is the trade for us actually reading suggestions.

Trademarks. Tailgate Office, NapkinPrice, CallMitt, CrewFunnel and HurraBell are trademarks of Tailgate Office, LLC, whether or not they have been registered yet. You are welcome to name them to say that you use them, including the “powered by” line under the quote form. You may not use them, or anything confusingly close to them, as the name of your own product or service, and copy you reproduce from this site keeps the marks it carries.

You own your data

Your leads, inquiries, messages, and consent and opt-out records are yours. You can export them, and if you ever leave, you take the full record with you. While you are a customer, you give us permission to process that data for exactly one purpose: running the service for you. That permission ends when the data does.

Ending the agreement

Either side can end it

You: cancel any time — from your dashboard or by a one-line email. Monthly plans run to the end of the current cycle and stop. Annual plans get a prorated refund of the unused months (see the billing-status note above: annual prepay turns on with the payment processor). If an agency partner runs your account, you cancel through them, and their terms set what you are owed.

Us: we can suspend texting features immediately for acceptable-use breaches, and we can terminate the agreement for serious or repeated ones. If we terminate, we tell you why in plain words, not a form letter.

What happens to your data

You can export your records to CSV any time, including after you cancel — your data stays available in read-only for at least 90 days after cancellation. We remove it on request at any time, and we will not keep it beyond what running the business requires.

Photos homeowners attached to quote requests are deleted 90 days after you cancel, and two years after each request at the latest. They are not in the CSV export, which says only how many there were, so save any you need.

One exception: consent and opt-out records. A record that a customer agreed to texts, refused them, replied STOP or unsubscribed from your emails is kept for five years after the last of those events, even when the rest of your data is deleted. It is the proof that the choice was honoured, and a claim under the federal telephone consumer law can be brought for four years. Nothing else is kept with it.

Deletion is one email to support@tailgateoffice.com. No retention form, no dark pattern, no “are you sure” gauntlet.

Disclaimers, liability and governing law

The part every terms page has. Ours is short, and the cap is a number you can check.

As-is, within reason

To the extent the law allows, the service is provided as-is and as-available. We do not warrant that every text will be delivered, that every lead will turn into a job, or that the service will never have an outage. We work hard on all three; we do not guarantee them.

The liability cap

Our total liability under this agreement is capped at the fees you paid us in the 12 months before the event giving rise to the claim. Neither side is liable to the other for indirect or consequential losses — lost profits, lost jobs, lost goodwill. Nothing here excludes liability that the law does not allow to be excluded.

Governing law

This agreement is governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules. If that ever changes — say, because counsel tells us to change it before launch — the effective date at the top of this page changes with it.

Changes to these terms

We may update these terms as the product grows. When we do, the effective date at the top changes, and if a change materially affects what you pay or what you get, we notify active customers before it takes effect — by email or by phone, and in the dashboard. Continuing to use the service after a change means you accept it.

We will not sneak a meaningful change in behind a silent date bump. That defeats the point of writing terms people can read.

Contact

Tailgate Office, LLC, Maryland.

Terms you can read. Software you can try.

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