Effective November 4, 2026

Who is agreeing to what

These terms are a contract between Tailgate Office, LLC, a Maryland limited liability company (“we”, “us”) and the business that signs up for our products (“you”). They apply when you request a trial, start a subscription, or otherwise use the Tailgate Office platform.

This is a business-to-business agreement. Our products are sold to businesses — contractors, home-service companies and the agencies that serve them — not to consumers. By accepting these terms you confirm you are acting for a business and are authorized to bind it.

One part of this site is open to anyone: our free contractor directory. If you use it without an account, the visitor rules in the directory section below apply to you, and so does this: the directory is free and provided as is, and to the extent the law allows we make no promise that any listing is accurate, complete or current, and are not liable for what comes of using it. The clauses written for a business with an account, such as the liability cap tied to the fees paid, bind account holders.

One practical note about how things work today: starting a trial creates your account right away, and you run it yourself from a member dashboard — including pausing and cancelling. Your username and a link to choose your password are emailed to you as soon as the account exists. None of that changes what these terms say.

If you bought through an agency partner, read the section below headed “If you buy through an agency partner.” Your contract is with them, and several clauses here work differently for you.

Read this note first

This document is a plain-English policy, published for transparency. It is not legal advice — not to you, and not from us to ourselves. We reviewed it ourselves against how the service and this site actually work.

We wrote it this way because we would rather you actually know what you are agreeing to than have a forty-page PDF nobody opens.

Questions about anything on this page: support@tailgateoffice.com or the contact form.

What the service is

Four products, sold separately or as a bundle. Each does one job.

NapkinPrice™

An instant-quote widget for your website. A visitor answers a few questions and gets a real price range, and you get the lead. Where your form asks for them (not switched on for any account yet, as of September 2026), homeowners can attach up to five photos, which we store with Amazon Web Services for you.

Product details

CallMitt™

Missed-call text-back. When you log a call you missed (today from your dashboard; automatic call forwarding comes later), the reply for that hour of the week is composed against it and held in your outbox. No text goes out yet, and a reply held more than an hour is never sent, so you call that customer back. Your business line itself is not changed.

Product details

CrewFunnel™

Hiring by keyword. Applicants follow your screening link and get screened by message instead of a paper application nobody fills in; inbound texting starts when your own texting number is live.

Product details

HurraBell™

Review requests. Once they are switched on for your account, when you mark a job done that customer gets one request for a Google review in your words: an email, and a text carrying your own review link only where they ticked a separate box agreeing to one and you have your own texting number (no account has one yet); then one email reminder three days later unless the link was opened or they have texted, called or messaged you through Tailgate Office since. One request per job, and every customer is asked.

Product details

Roadmap features are not promises

Elsewhere on this site we mention features that are on the roadmap. Those are plans, and plans change. These terms cover the products as they exist when you subscribe. Anything marked as planned, upcoming or on the roadmap is not part of the service and is not promised by this agreement.

One specific about the products above that text. CallMitt, CrewFunnel and HurraBell are built, and all of them enforce consent scoping, opt-outs and quiet hours end to end — but none of them delivers a text yet: a text goes only from your business’s own registered texting number (“Texting from your own number” below), and no business has one yet. Until yours does, CallMitt records a missed call you log and holds the reply, CrewFunnel screening runs as a web link rather than over text, and HurraBell asks by email only, once review requests are switched on for your account. The compliance page states exactly where that stands.

Tailgate Office’s own texting program. Tailgate Office, LLC has submitted its own texting program to the mobile carriers, for texts to our own subscribers, the contractors who use Tailgate Office, about their own accounts, only at the mobile number each confirmed: the code that confirms it, alerts about their own new leads, and previews of their texts. Texts to a contractor’s customers do not come from it: they come only from that contractor’s own registered number, as “Texting from your own number” below says. Our privacy policy describes the program. Until the carriers approve the program and we switch it on, nothing is texted from it.

The free trial

  • 30 days, with all four tools and the office; you choose a plan when you activate
  • Extends itself if your carrier registration is still pending near the end, or you have not had a real quote or call yet
  • No credit card to start — we do not have your card, so nothing can be charged by surprise
  • Either side can walk away. If you do not subscribe, the trial simply ends. If we decide the fit is wrong, we will tell you and end it — you owe nothing either way, except the fee for a further carrier review that Telnyx ran without asking us and kept (“Carrier texting registration”, under Pricing and billing)
  • One free trial per business. A new sign-up for a business that has had an account with us before is held for a person to look at; you can always sign in to your earlier account instead.

If you walk away after a trial, you can ask us to delete the information you gave us. Email support@tailgateoffice.com and it is done.

Pricing and billing

NapkinPrice$99/mo
CallMitt$49/mo
CrewFunnel$69/mo
HurraBell$49/mo
All four (bundle)$199/mo
  • Month-to-month by default. No long-term contract, no term commitment
  • Cancelling never requires a phone call. Cancel from your account’s Billing page (one button and one confirmation), or by emailing support@tailgateoffice.com — either works. A paid plan, monthly or annual, runs to the end of the billing period you are in and then stops: you pay for that period, nothing after it is invoiced, and unused days are not refunded. You can undo the cancellation on the Billing page until the plan stops; a plan that is paused when you cancel stays paused until then. A free trial cancels at once, and nothing is owed, except the fee for a further carrier review that Telnyx ran without asking us and kept (“Carrier texting registration”, below). If an agency partner runs your account, you cancel through them — see the agency section below
  • Annual prepay: two months free. Pay for a year up front and two of the twelve months cost nothing. It is never required. Cancel partway through and the plan runs to the end of the year you paid for and then stops; the unused months are not refunded
  • No setup fee. Setting up our products costs nothing (the carriers’ own fees, in the next two points, are the only thing we pass through). You place the quote form on your own website, or ask us to place it for you, free, as “Installing your quote form for you” below says. Anyone else you hire to do it works under your own arrangement with them, which is not part of this agreement, and any access you give them to your website is under that arrangement
  • Carrier texting registration: the carrier’s fee, at cost. Before your texting can go live, the carriers require a one-time registration of your business (A2P 10DLC). You pay the carrier’s own fee for it, passed through at cost plus applicable sales tax and itemised before you pay. That first payment also covers the campaign’s first three months, which the carriers charge when it is filed, buying your texting number and the number through the trial, which they charge once the campaign is approved, and a small prepaid texting credit (the next point); the carriers’ fees in it are non-refundable once the carriers have charged them, a part they never charge (the campaign’s, when the registration ends before its campaign is filed; the number’s, when it ends before the campaign is approved) is refunded, and the credit is not a fee. After it, the carriers’ ongoing monthly fees for that number and its campaign are passed through the same way, at cost and itemised on your invoice, never for a month that payment already covered. If the carriers reject the registration, every re-file is yours, charged the same way at the carriers’ price for whatever has to be filed again and paid before it goes in, and that includes a rejection of the messaging wording, which we write and you approve before it is filed: we tell you exactly what the carriers said, we correct our wording before anything goes back, and we never re-file anything unchanged. Telnyx, the texting provider we register your business through, may also send your campaign to the carriers for a further review, which the carriers charge for each time; at our written request, Telnyx has agreed not to do that without asking us first. If it asks, we tell you, and the review goes ahead only once you have paid its fee, at the carriers’ price plus applicable sales tax. If it runs one anyway, we ask Telnyx to refund it; if Telnyx keeps the fee, it is yours, at the carriers’ price with nothing added plus applicable sales tax, sent to you with a link to pay, and owed even if your trial has ended; if Telnyx refunds it later, so do we, with its tax. Nothing is filed until you have paid, and every carrier fee for your registration is yours, never ours
  • Texts and calls on your own number, at cost. Once your own texting number is live, each text and call on it (the texts you send and receive, and the minutes of the calls it carries, such as a caller pressing 1, a missed call or a voicemail) is charged at the carriers’ own price, at cost, with nothing added. During the trial they are drawn from the prepaid texting credit in your registration payment; if it runs out, texting pauses and email carries on until you add credit or activate a plan, and what is left of it goes onto your first invoice, or back to you if you leave. Texts and calls that still reach your number once it has run out, and the replies the carriers require (such as confirming a STOP), are charged the same way, from the credit you add next or on your first invoice. After the trial they are one line on your invoice, “Texts and calls, at cost”, beside the number’s monthly fee
  • Seasonal pause. If your trade shuts down for the winter, you can pause the subscription on the Billing page of your account for up to four months a year, free, instead of cancelling and starting over. If you have your own texting number, it stays yours while the plan is paused, and the carriers’ monthly fees for it and its campaign run on: the bill that starts your plan again carries them, at cost and itemised, for the paused days no earlier payment covered; a free trial’s pause does not move its end date, and once a trial has been over for more than seven days without a plan activated, paused or not, its texting number is released
  • Billing status today. An online payment processor is not connected yet, so nothing charges your card right now — the free trial needs no card, and a paid account is billed by hand: after you activate, a person sends you an invoice for the month, payable by check or ACH, and an annual prepay is invoiced the same way. The cancelling terms above apply today, by hand, as they will once a payment processor is switched on

If you buy through an agency partner

We sell Tailgate Office two ways: directly to a contractor, and wholesale to a web agency that resells it to its own clients. If your account came from your web agency, this is a three-party arrangement and it is worth being precise about who owes what to whom.

Who your contract is with

  • Your commercial agreement is with the agency, not with us. They set your price, they invoice you, and their terms govern what you pay and for how long
  • Our agreement is with the agency, at a wholesale rate, on a consolidated partner invoice covering their whole book
  • These terms still govern how the platform is used on your account — acceptable use, texting rules, data ownership and the liability limits below apply to you exactly as written
  • Cancelling and pausing go through your agency. The pause and cancel controls are hidden in your dashboard when a partner manages the account, on purpose, so that two parties cannot change one subscription in opposite directions

If you would rather deal with us directly, say so. We will move the account across; we will not hold it hostage.

What the agency can do to your account

  • Correct your business details, change your plan, pause you for the season, or cancel
  • See month-level activity totals for your account — quotes, dollars quoted, missed calls, applicants, conversations — and put them in a report with their own logo on it
  • Copy another client’s configuration onto your account when setting it up
  • Replace our branding with theirs on your member portal and on the quote widget your customers see

What it cannot do: there is no “log in as this client” and the console does not impersonate a member. It also cannot reach an account outside that agency’s own book.

Photos and attribution: the quote form carries our one small “via Tailgate Office” line, and its photo step a link telling homeowners how their photos are stored. An agency that switches our attribution off removes both, and telling homeowners how their photos are handled is then the agency’s responsibility.

If the partnership ends: the data on your account is still yours under the section below. Tell us and we will convert the account to a direct one, or export everything and delete it — your choice, not the agency’s.

Your side of the deal

Short list. Most items on it exist because the texting features and the office tools run in your business’s name.

What we need from you

  • Accurate business information. Carrier registration is filed in your legal business name. If the details you give us are wrong, your filing gets rejected, your texting features sit idle until the details are corrected, and filing it again is charged to you at the carriers’ price, as “Pricing and billing” says
  • Lawful use. You are responsible for the content of messages sent through your account and for your own obligations under the laws that apply to your business
  • Consent you record. When you record in your account that a customer agreed to texts, you are confirming it is true, and you answer for it. The platform keeps the record, with who logged it and when
  • Words you write. Any message template you write or change is your wording, and you are responsible for what it says. The platform checks templates for the basics, such as your business name and the opt-out line, but that check is not legal advice
  • Drafts written by AI. A suggested reply in your inbox, or a price sheet or a job post drafted from your own description, is written by Claude, Anthropic’s AI, and can contain mistakes, so check every fact, price and date before you send or post it. Once you send or post it, it is your wording, as a template is, and you are responsible for what it says. A suggested reply only fills your reply box: it reaches your customer only when you press Send
  • Opt-outs that reach you, not us. When a customer asks you to stop by phone, in person or by replying to one of your emails, press “Stop contacting this person” on their conversation within ten business days. The platform honors every opt-out it receives; it cannot see the ones only you heard
  • Estimates. A customer’s Accept on the estimate page records their yes to your price, with the name they type, the time and their internet address. It is not a signed contract, and Tailgate Office is not a party to anything you agree with your customer. Any contract, notice or right to cancel the law requires for the work is yours to give
  • Texting rules. The texting features are built around existing-inquiry consent under the TCPA — they reply to people who contacted you first, a review request goes only to a customer whose job you marked done, and by text only where they ticked the separate box agreeing to one on your quote form or visit booking, and a follow-up about a quote goes only to a customer who ticked the box for it on your quote form: those two are the promotional texts, and each has its own box. Using them any other way is on you, and the platform will fight you the whole way. The full picture is on the compliance page
  • Keep your login to yourself. Whoever is signed in to your dashboard is you, as far as this agreement is concerned
  • Photos of the job, and nothing else. If your quote form asks for photos, ask only for photos of the work: never of people, identity documents or payment cards. When a homeowner asks you to delete their photos, do it; the Delete button on the conversation removes a photo from storage

None of this is exotic. It is the same list any honest vendor in this space would hand you.

Acceptable use

Things you may not do through the platform:

  • Send spam, or cold texts to people who never contacted your business
  • Text a purchased, scraped or uploaded list — the product has no import for texting, on purpose
  • Send unlawful, deceptive or carrier-prohibited content
  • Operate the account for a business other than the one registered on it
  • Probe, overload or try to break the service — if you find a hole, report it through the security page instead

If an account crosses these lines, we disable the texting features first and ask questions second — the compliance page explains why the shutoff is immediate. Serious or repeated breaches can end the whole agreement.

Texting from your own number

Once your business has its own registered texting number, these rules apply to every text it sends through Tailgate Office. Until then your business texts nobody through Tailgate Office.

  1. Who your number texts. Only people who contacted your business first (by calling it, texting it or sending one of your forms), about what they contacted you for, and people who asked for your texts: by ticking the box for them on your quote, booking or job-application page, by pressing 1 on your call line, or by telling you yes, which you record in your account. There is no way to upload or import phone numbers for texting, and you must not ask anyone to opt in for someone else.
  2. You are the sender. Those texts are your business’s, from its own registered number. You confirm that every person you text gave their consent as the point above describes, and you will show us the record within two business days if we ask (the platform keeps its own record of each box ticked, each press of 1 and each text in; a yes you record is yours to stand behind).
  3. Stop means stop. A STOP to your number is recorded and honored at once; a request to stop that reaches you any other way is yours to record, as “Opt-outs that reach you, not us” says above.
  4. Only about the job. Texts are about a real quote, visit, call, application or job with that person. The two promotional texts, a follow-up about a quote and a review request after a job, each go only to someone who ticked its own box.
  5. Review requests. You may not offer anything for a review, ask only the customers you expect to be happy, or hide or discourage a review (Google’s rules and the FTC’s, among them 16 CFR part 465).
  6. We may pause or end texting from your number. We may pause or end texting for your account at once if opt-out, error or complaint rates rise, if a carrier or our texting provider asks, or if we believe these rules were broken, and we will email you when we do. A carrier blocking or flagging texts from your number as spam counts as a carrier asking. Such a pause stops every text from your number, those already waiting included, except the answer to someone who texts HELP and the carriers’ confirmation of a STOP; texts and calls from your customers still reach you (a caller whose call you miss is offered no text and cannot leave a voice message), email carries on, and only we lift such a pause, once we have looked at what happened.
  7. Your responsibility. You are responsible for claims, fines, carrier penalties and our reasonable costs that come from your breaking these rules, including texts to people who did not consent and requests to stop that you did not record.
  8. Not legal advice. Our templates and these rules are not legal advice; the laws on texting, including the TCPA and state laws, apply to you as a business.

Emails we send to your customers for you

Once they are switched on for your account, Tailgate Office emails your customers for you. We send each of these emails on your instruction, in your business’s name, from our mail system:

  • The estimate email. When a customer gives their email address on your quote form, it sends them the price range the form showed them or, when it showed none, says you got their request. It is on unless you switch it off.
  • The visit confirmation. When you book or move a visit from your inbox, it sends the customer the day and time, where you have their email address. It is on unless you switch it off.
  • The ones you switch on. The quote follow-up, the visit reminder, the review request and its one reminder (HurraBell’s card above), the repeat-service reminder and the referral ask, each only once you switch it on.
  • Your replies. A reply you write under “Reply by email” in your inbox, when you send it.

Every one of these emails:

  • Comes from your business. It shows your business’s name as the sender and, unless an agency partner runs your account, says it comes via Tailgate Office. A customer’s reply goes to your account’s email address.
  • Carries your mailing address. Its footer carries your business’s name and the mailing address you save on your Account page, as the law requires of commercial email, so none of these emails goes without one. Give an address where your business receives mail; a PO box is fine.
  • Says why, and how to stop. It says why the customer is getting it and carries a link to stop getting emails from your business; the quote follow-up, the repeat-service reminder and the referral ask also say they are an advertisement. A customer who unsubscribes, by that link or by their email program’s own unsubscribe button, gets none of these emails from your business at that address again, those already waiting included.
  • Goes at its own time. The estimate email and the visit confirmation are not held to any hours, and a reply goes when you send it. The quote follow-up, the visit reminder, and the review request and its reminder go only between 7 am and 9 pm in your account’s time zone; one that comes due outside those hours waits for the morning. The repeat-service reminders and referral asks that have come due go out once a day. None of these emails waits for a weekend or a holiday, but any of them except a reply can wait for the next day once your account reaches our daily limits on what it sends, and one that would then go too late is not sent.

The estimates and invoices you send from the office are also emailed to your customer from our mail system in your business’s name; they are not among the emails above.

These emails are your business’s, as your texts are: the words you write in them are yours (“Words you write”, above), and so is recording a request to stop that reaches you some other way (“Opt-outs that reach you, not us”, above). Our privacy policy names these emails too, among your office records.

Our side, and where its edges are

We run the platform, keep it available on a best-effort basis, and fix problems when they come up. We handle your data the way the privacy policy says we do: we use it to run the service for you, and we do not sell it or hand it to advertisers.

When something goes wrong, write to us — the same email address and contact form on every page of this site — and the answer comes back by email. We are a small operation, and we consider that a feature: there is no ticket queue between you and the people who can fix things.

Some support answers may be written by an AI assistant. They can contain mistakes, so check any fact that matters before relying on it. The assistant may quote our public prices as they stand on the day it answers; it cannot change your account, your bill, your price or these terms, and anything about your own bill, a refund, a credit, cancelling or a legal matter is answered by a person.

Installing your quote form for you. If you ask from your account, we will put your quote form on your website for you, free. A person who works on Tailgate Office does it, never an AI tool. When you ask:

  • You authorize it. You confirm that the website is your business’s, or that you are authorized to give us access to it, and you authorize us to make the change described here. If it was not yours to authorize, you will cover the reasonable costs, legal fees included, that we incur because of it.
  • An invitation, never a password. You invite us through your website platform’s own feature for adding a collaborator, user or editor, at the address your request page gives, with the least access that lets us add the code (the page says which). We never ask for, accept or use your password. If you send one anyway, we do not use it, and you should change it.
  • Only our one line. We add our one line of quote form code, in one embed or code block on each existing page you name, size the block so the form shows, and save or publish that change. On a platform where publishing also puts live any unpublished changes of your own, we publish only once you have told us to, in your request or later in writing. We change nothing else: no other content, design, setting, plugin, app, plan, billing, domain or email. We do not open, copy or keep your site’s contacts, messages, form entries, orders or other records.
  • Then you remove our access. We tell you what we added and where, and you remove our access. Where your platform lets us leave the site ourselves, we do that too. Taking out the block undoes our change.
  • We may decline a request, or stop partway, for example if your platform or plan cannot run the code, if the only access on offer would reach your billing, your domains or the ownership of your site, or if we cannot tell that the website is yours. We will tell you why, and you can still place the code yourself.
  • Where our responsibility ends. We answer only for adding our line as described here. We are not responsible for the rest of your website, its platform, plan or host, or for changes you or others make there, and the liability limits in these terms apply. If our line causes a problem, tell us: we will take it out while we still have access, or tell you how.

This offer has no end date. If we ever end it, charge for it or otherwise change it in a way that materially affects what you get or what you pay, we will do so as “Changes to these terms” below says, emailing active customers before the change takes effect, and a request you made before then that we take on stays free; nothing about that request is ever charged.

The honest limit: no uptime SLA yet

We do not currently offer a contractual uptime guarantee. Best effort means exactly that — we work to keep the service up and we take outages seriously, but these terms do not promise a percentage or pay credits when one is missed.

When we are ready to stand behind a formal SLA, it will be written here, not implied in a sales call. Until then we would rather say “no SLA yet” than invent one we have not earned.

Who owns what

The dividing line is simple, and it never moves.

We own the platform

The software, the site, the designs and the Tailgate Office name belong to Tailgate Office, LLC. Your subscription is a license to use the platform while you are a customer — it does not transfer any ownership in it. If you send us a feature suggestion, we may build it without owing you anything for the idea; that is the trade for us actually reading suggestions.

Trademarks. Tailgate Office, NapkinPrice, CallMitt, CrewFunnel and HurraBell are trademarks of Tailgate Office, LLC, whether or not they have been registered yet. You are welcome to name them to say that you use them, including the “powered by” line under the quote form. You may not use them, or anything confusingly close to them, as the name of your own product or service, and copy you reproduce from this site keeps the marks it carries.

You own your data

Your leads, inquiries, messages, and consent and opt-out records are yours. You can export them, and if you ever leave, you take the full record with you. While you are a customer, you give us permission to process that data for exactly one purpose: running the service for you. That permission ends when the data does.

Ending the agreement

Either side can end it

You: cancel any time — from your dashboard or by a one-line email. A paid plan, monthly or annual, runs to the end of the billing period you are in and then stops; nothing after it is invoiced, and unused days or months are not refunded. A free trial cancels at once. If an agency partner runs your account, you cancel through them, and their terms set what you are owed.

Us: we can suspend texting features immediately for acceptable-use breaches, pause texting from your own number as “Texting from your own number” says, and terminate the agreement for serious or repeated breaches. If we terminate, we tell you why in plain words, not a form letter.

What happens to your data

You can export your records to CSV any time, including after you cancel — your data stays available in read-only for at least 90 days after your plan stops. We remove it on request at any time, and we will not keep it beyond what running the business requires.

Photos homeowners attached to quote requests are deleted 90 days after your plan stops (a paid plan stops at the end of the billing period you cancel in; a free trial when you cancel), and two years after each request at the latest. They are not in the CSV export, which says only how many there were, so save any you need.

One exception: consent and opt-out records. A record that a customer agreed to texts, refused them, replied STOP or unsubscribed from your emails is kept for five years after the last of those events, even when the rest of your data is deleted. It is the proof that the choice was honored, and a claim under the federal telephone consumer law can be brought for four years. Nothing else is kept with it.

Deletion is one email to support@tailgateoffice.com. No retention form, no dark pattern, no “are you sure” gauntlet.

The contractor directory

Our directory of home-service businesses is public, free, and read from each business’s own website. These terms apply to anyone who uses it, to the businesses listed in it, and to a business that claims its listing.

For visitors

  • Listings are as the businesses publish them on their own websites, or as a business set them after claiming its listing, or as typed from a Tailgate Office account that says it is the business, for a business with no website (the page says so, says we have not confirmed it, and shows nothing read from a website). A listing can also show, as dated lines marked as the website’s own words, what that website says: the services and towns it names, the year it started, a license number as printed, links to its own pages, free estimates, online booking, a prices page, the hours in its page’s structured data, its words on emergency service and financing, and its social pages; one sentence that sums those up; a line from a public license, registration or building-permit list that names the business, with its source and date; what the state requires before you hire that trade, or, where we have nothing checked for that state, questions to ask, most of them from the Federal Trade Commission’s public advice, as text about the state or the trade and not the business; and, on the cards for nearby businesses, the distance between the two towns and up to two of each business’s own facts, and the words “State license on file” (or the city or federal equivalent) when that business’s own listing shows an official license, registration or U.S. DOT block, never the number; and, on a listing a business has claimed while its account is on a trial or a paid plan, photos the business added, with its own captions. We do not verify any of it: not the license, not the insurance, not the quality of the work, not the photos
  • A listing is not an endorsement, and it does not mean the business uses or recommends Tailgate Office. You deal with the business directly; we are not a party to anything you agree with it
  • No scraping and no automated collection of phone numbers or other details from the directory, and no use of anything in it for unsolicited calls, texts or messages. A visitor who does either loses access, and we may take further steps
  • No use of the directory, or of anything in it, to decide whether anyone gets credit, insurance, a job or housing, or for any other purpose covered by the Fair Credit Reporting Act. We are not a consumer reporting agency, and nothing in the directory is a consumer report

For listed businesses and claimants

  • Correction and removal are free, with no account, from the button on the listing. A completed removal is permanent, as the privacy policy describes
  • Claiming: by claiming a listing you confirm you own, or are authorized to manage, that business. You give us a license to display what you add to the listing (a description, answers to set questions, hours, areas served, a license reference, an email to show, the website lines you rewrite) and the photos and captions you add, for as long as the listing is claimed; you keep ownership of it
  • A listing you make yourself: by making a listing from your account you state that the business is your own, that what you type is true, and that the phone number you give is the business’s. The same license covers everything on it. Tailgate Office checks it before it first shows; it shows only while your account is on a trial or a paid plan, and comes back when the account does; we may hide or remove it at any time, and a made listing hidden for a year is removed. A code we text to its number, where we do, goes only at your request and only to the number you typed
  • Photos: a photo you add must be your business’s own work, or one you have the right to use. Put no one’s face in a photo without their consent, and no house number or license plate. Your browser shrinks each photo before it is sent and the original stays with you; the resized copy and its caption are what we store; we show them, through our own server, while the listing is claimed and your account is on a trial or a paid plan, and delete them as the privacy policy says (at once when you remove one, 90 days after a lapse or release, two years at the latest). On a trial a photo and each caption change wait for Tailgate Office’s check before they show. We may remove any photo, and a photo reported through the correct-or-remove button may be taken down while a person looks
  • We may edit or remove anything added to a claimed listing, and a change to the name, phone or town may wait for Tailgate Office to check it. Keep what you add accurate; a listing used to mislead is removed
  • A claim can be ended: by you at any time, by us if the claim was not genuine or the account ends, or by a transfer when someone else proves control of the business’s domain and a person at Tailgate Office decides the dispute
  • If it was not yours to claim or say: if you claim or make a listing without the authority to, or add material that is false or infringes someone else’s rights, you will cover the reasonable costs, legal fees included, that we incur because of it

Legal and copyright notices about the directory

Where the directory’s town data comes from: town names, their locations and their populations contain data from GeoNames, licensed under CC BY 4.0. We filtered it to United States populated places and removed duplicates. Towns GeoNames does not list, mostly unincorporated communities, are added from the U.S. Census Bureau’s Gazetteer places file (incorporated places and census-designated places), with their populations from the Census Bureau’s American Community Survey; both are in the public domain, and we leave out any town GeoNames already gives. Towns and townships that have a government of their own, which the Census Bureau counts as county subdivisions, are added from its Gazetteer county subdivisions file, with their populations from the same survey, and the towns of post offices that no Census place holds from GeoNames’ postal codes (also CC BY 4.0), which we filtered to those towns with the Census Bureau’s ZIP Code Tabulation Area relationship file, placing each at the middle of its ZIP codes; those two files also place a business’s address in its town by its ZIP code, and the Census Bureau’s files are in the public domain. The state outlines on the directory’s maps are drawn from the U.S. Census Bureau’s cartographic boundary files, which are in the public domain, as simplified in us-atlas 3.0.1 (Copyright 2013-2019 Michael Bostock, used under the ISC License).

A court order, subpoena, or a legal notice about a listing goes to legal@tailgateoffice.com, or through the directory’s request form with “Legal notice” ticked. It reaches the owner of this company the same day and is acknowledged within two business days; nothing on a listing changes automatically on a legal notice. Legal notices may also be sent by post to Tailgate Office, LLC, 14 Glenview Terrace, LaVale, MD 21502, United States; email remains the faster route. Copyright notices may also go by post to our designated agent below.

Copyright notices (the DMCA)

If you believe something a business added to its listing here (a description, an answer, a caption or a photo) infringes your copyright, send a written notice to our designated agent, named below. To count as a notice under 17 U.S.C. 512(c)(3), it must include:

  1. your physical or electronic signature, as the copyright owner or a person authorized to act for the owner;
  2. the copyrighted work you say is infringed (or, for several works, a list of them);
  3. the material you say infringes, and enough for us to find it: the address of the listing, and which words or which photo;
  4. your name and how we can reach you: your postal address and phone number, and an email address if you have one;
  5. a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law; and
  6. a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act for the owner.

When a notice has these things, we take the material down promptly and tell the business that added it, with a copy of the notice and how to answer it.

Counter-notice. If something you added was taken down and you believe that was a mistake or a misidentification, you can send a counter-notice to the same address. Under 17 U.S.C. 512(g)(3) it must include your physical or electronic signature; the material that was taken down and where it appeared before; a statement under penalty of perjury that you believe in good faith it was taken down as a result of a mistake or misidentification; and your name, address and phone number, with a statement that you consent to the jurisdiction of the federal district court for your address (or, if your address is outside the United States, of any judicial district in which we may be found) and that you will accept service of process from the person who sent the notice, or that person’s agent. We send a copy to the person who sent the notice and put the material back 10 to 14 business days after we receive the counter-notice, unless that person first tells us they have filed a court action to stop it.

Repeat infringers. In appropriate circumstances we close the Tailgate Office account of anyone who repeatedly adds infringing material, which ends its claims and the listings it made.

Anyone who knowingly misstates that material infringes, or that it was taken down by mistake, may be liable for damages (17 U.S.C. 512(f)).

Our designated agent for copyright notices, as registered with the U.S. Copyright Office: Travis Walters, 14 Glenview Terrace, LaVale, MD 21502, United States; phone (301) 268-1943; email legal@tailgateoffice.com.

Disclaimers, liability and governing law

The part every terms page has. Ours is short, and the cap is a number you can check.

As-is, within reason

To the extent the law allows, the service is provided as-is and as-available. We do not warrant that every text will be delivered, that every lead will turn into a job, or that the service will never have an outage. We work hard on all three; we do not guarantee them.

The liability cap

Our total liability under this agreement is capped at the fees you paid us in the 12 months before the event giving rise to the claim. Neither side is liable to the other for indirect or consequential losses — lost profits, lost jobs, lost goodwill. Nothing here excludes liability that the law does not allow to be excluded.

Governing law

This agreement is governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules. If that ever changes, the effective date at the top of this page changes with it.

Changes to these terms

We may update these terms as the product grows. When we do, the effective date at the top changes, and if a change materially affects what you pay or what you get, we notify active customers by email before it takes effect. Continuing to use the service after a change means you accept it.

We will not sneak a meaningful change in behind a silent date bump. That defeats the point of writing terms people can read.

On October 6, 2026, after our own review of the contractor directory’s legal risks, these terms added the copyright policy (what a notice and a counter-notice must include, and repeat infringers), what applies to a visitor who uses the directory without an account, that the directory may not be used to decide anyone’s credit, insurance, job or housing, and that a business that claims or makes a listing it had no right to, or adds false or infringing material, covers the costs that causes us. Legal notices now go to one address, the same as on the directory’s About page, and the note at the top no longer says a lawyer will review these terms. The same day a copyright notice’s contact details were worded as the law words them, with an email address only if the sender has one, and a material change to these terms is now announced to active customers by email.

On October 7, 2026 these terms added, under “Our side, and where its edges are”, that some support answers may be written by an AI assistant: they can contain mistakes, so check any fact that matters before relying on it; the assistant may quote our public prices as they stand on the day it answers; it cannot change your account, your bill, your price or these terms; and anything about your own bill, a refund, a credit, cancelling or a legal matter is answered by a person. The effective date at the top moved to that day.

On October 9, 2026 our phone number came off these terms, as it came off every page of this site: email and the contact form are the ways to reach us. “Our side, and where its edges are” now says you write to the email address or the contact form and the answer comes back by email, and the note at the top and the Contact card name both. The effective date at the top moved to that day.

On October 10, 2026 the note on where the directory’s town data comes from added the towns and townships the Census Bureau counts as county subdivisions, the towns of post offices from GeoNames’ postal codes, and the Census Bureau’s ZIP Code Tabulation Area relationship file, which with those postal codes places a business’s address in its town. The effective date at the top moved to that day.

On October 21, 2026 the product descriptions caught up with what runs today. CallMitt’s card now says the text-back starts from a missed call you log (automatic call forwarding comes later) and that its reply is held in your outbox, not texted; HurraBell’s card says a review request is texted only where the customer ticked a separate box agreeing to one and you have your own texting number; the note under the cards says HurraBell asks by email only once review requests are switched on for your account, which they are not yet for anyone; and “Acceptable use” says the product has no import for texting, since Customers can take a list for your own records. The effective date at the top moved to that day.

On October 22, 2026 these terms added, under “What we need from you”, that a suggested reply, or a price sheet or a job post drafted from your own description, is written by Claude, Anthropic’s AI, and can contain mistakes; that you check every fact, price and date before you send or post it; that once you do, it is your wording; and that a suggested reply reaches your customer only when you press Send. The effective date at the top moved to that day.

On October 26, 2026 the point on the promotion that paid for NapkinPrice installs came off “Pricing and billing” (the promotion had ended, and nobody had claimed it), and “No setup fee” no longer names an optional install from someone else: you place the quote form on your own website, and anyone you hire to do that works under your own arrangement with them. “The free trial” added that there is one free trial per business: a new sign-up for a business that has had an account with us before is held for a person to look at, and you can always sign in to your earlier account instead. The effective date at the top moved to that day.

Also on October 26, 2026 “Pricing and billing” changed what you pay the carriers for texting from your own number. Every re-file after a carrier rejection is now yours, at the carriers’ price and paid before it goes in, including after a rejection of the messaging wording we write; until then these terms said we would re-file that once at our own expense. A new point, “Texts and calls on your own number, at cost”, says each text and call on your own number is charged at the carriers’ price with nothing added: during the trial from a small prepaid texting credit in your registration payment, and after it as one line on your invoice. The registration payment now names the campaign’s first three months, which the carriers charge when it is filed, and that credit. Nobody had paid for a registration when this changed. The effective date at the top moved to that day.

On October 27, 2026 the note on Tailgate Office’s own texting program, under “Roadmap features are not promises”, came to say what that program is now: texts to our own subscribers, the contractors who use Tailgate Office, about their own accounts, only at the mobile number each confirmed. Texts a contractor sends to its own customers are not part of it. Nothing you pay or get changed. The effective date at the top moved to that day.

On October 29, 2026 these terms added “Texting from your own number”: who your own texting number may text and on what consent, that you are the sender and stand behind the records, that a STOP is honored, that texts stay about the job, the rules for review requests, that we may pause or end texting from your number (if opt-out, error or complaint rates rise, a carrier or our texting provider asks, or the rules were broken) and email you when we do, what such a pause stops and that only we lift it, your responsibility for what a breach costs, and that our templates are not legal advice. “Ending the agreement” names that pause, and the agency section says the quote form now carries one small “via Tailgate Office” line. “Seasonal pause” now says that your own texting number stays yours while the plan is paused, and that the carriers’ monthly fees for it and its campaign run on and are carried, at cost, by the bill that starts your plan again; and that a free trial’s pause does not move its end date, and a trial over for more than seven days without a plan activated, paused or not, has its texting number released. “Texting rules” now says a review request is texted only where the customer ticked its own box, and that it and the quote follow-up are the two promotional texts, each with its own box. “Carrier texting registration” now says that the carriers charge for buying your number once the campaign is approved, and that a part of the carriers’ fees they never charge is refunded; the fees are non-refundable once charged, where they had been non-refundable once the registration was filed. The note on Tailgate Office’s own texting program now says that Tailgate Office, LLC has submitted the program to the mobile carriers, and that a contractor’s customers are texted only from the contractor’s own number, and that nothing is texted from the program until the carriers approve it. Nobody had a texting number of their own when this changed. The effective date at the top moved to that day.

On October 31, 2026 “Carrier texting registration” added what happens if Telnyx, the texting provider we register your business through, sends your campaign to the carriers for a further review, which the carriers charge for each time: at our written request Telnyx has agreed to ask us first, and a review it asks to run goes ahead only once you have paid its fee; for one it runs anyway, we ask Telnyx for a refund, and if Telnyx keeps the fee it is yours, at the carriers’ price with nothing added, by a link to pay, even if your trial has ended, and refunded if Telnyx refunds it later. “Either side can walk away”, under “The free trial”, and “Cancelling never requires a phone call” now name that fee as the one exception to a free trial owing nothing, and the point’s last words now say that every carrier fee for your registration is yours, never ours, where they said that we never front the fee. Nobody had paid for a registration when this changed. The effective date at the top moved to that day.

On November 1, 2026 the note under the product descriptions, “One specific about the products above that text”, stopped saying whether review requests are on for anyone yet: it now says that HurraBell asks by email only, once review requests are switched on for your account, and that the products’ texts go only from your business’s own registered texting number, not on Tailgate Office’s own texting program; and CrewFunnel’s card now says its inbound texting starts when your own texting number is live. Nothing you pay or get changed. The effective date at the top moved to that day.

Also on November 1, 2026 “The free trial” stopped naming a plan you picked when you signed up, since the sign-up form no longer asks for one: the trial still comes with all four tools and the office, and the point now says you choose a plan when you activate. Nothing you pay or get changed. The effective date at the top moved to that day.

On November 2, 2026 these terms added, under “Our side, and where its edges are”, “Installing your quote form for you”: when you ask from your account, a person who works on Tailgate Office puts your quote form on your website for you, free, with no end date, through your website platform’s own invitation and never your password, adding only our one line of code; you confirm that the website is yours, or yours to give us access to, and if it was not, you cover the reasonable costs that causes us; you remove our access afterwards; we may decline a request; and we are not responsible for the rest of your website or its host. “No setup fee” now names it. Nothing you pay changed, and nothing was taken away. The effective date at the top moved to that day.

Also on November 2, 2026 the paragraph on where legal notices go added our postal address: a legal notice may now also be sent to Tailgate Office, LLC by post, though email remains the faster route. Nothing you pay or get changed. The effective date at the top moved to that day.

On November 4, 2026 these terms added “Emails we send to your customers for you”, under “Your side of the deal”: once they are switched on for your account, we send your customers the estimate email, the visit confirmation, the quote follow-up, the visit reminder, the review request and its reminder, the repeat-service reminder, the referral ask and your replies by email, on your instruction, in your business’s name, from our mail system; each carries your mailing address, why the customer is getting it and a link to stop, and none goes to an address that unsubscribed; the card also says when each goes, and that the estimates and invoices you send from the office are emailed from our mail system in your business’s name too. “What we need from you” added “Estimates”: a customer’s Accept on the estimate page records their yes to your price, with the name they type, the time and their internet address; it is not a signed contract, and Tailgate Office is not a party to anything you agree with your customer; and any contract, notice or right to cancel the law requires for the work is yours to give. The line under “Your side of the deal” now says most of its items exist because the texting features and the office tools run in your business’s name. Nothing you pay or get changed. The effective date at the top moved to that day.

Contact

Tailgate Office, LLC, Maryland.

Terms you can read. Software you can try.

30 days free, no card, cancel with one click or one email. The page you just read is the whole deal.

Start Free Trial